Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://myleskpuae.angelinsblog.com/38750330/omnichannel-cloud-contact-centers-redefining-seamless-customer-engagement